Prepaid Terms & Conditions | Prepaid Privacy & Cookies Policy
Tesco Bank and PrePay Solutions (together referred to in this statement as "we" or "us", unless named individually) are committed to safeguarding your privacy.
When you add your Tesco Pay+ prepaid account, Tesco Bank will ask you for:
Tesco Bank collects information about you, such as your name, Clubcard number, Tesco Pay+ prepaid details and contact details, when you:
Tesco Bank may supplement the information we collect about you through Tesco Pay+ prepaid with information we receive through Tesco Pay+ and other Tesco Bank products, the wider Tesco group and from other sources, e.g. public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.
Tesco Bank monitors and records calls to and from our customer service centres to improve our service and to prevent and detect fraud.
Tesco Bank uses your information to:
Tesco Bank uses push notifications to send messages relating to the Tesco Pay+ app. To opt-out of receiving push notifications, you can disable push notifications on your mobile device system settings.
Tesco Bank will only share your information:
Tesco Bank may also share your information with Tesco in connection with the operations of your Clubcard account, for example to allocate points or discounts, or where you have agreed to receive marketing, but we don't share more information than we need to.
Tesco Bank may contact you by phone or post and, if you provide us with an email address or mobile phone number, we may send you emails or text messages with operational messages about Tesco Pay+ prepaid. As texts and emails can be intercepted, we will keep confidential information to a minimum and you should never send us any confidential information via text or email.
Tesco Bank will share the following information with PrePay Solutions.
The information will enable PrePay Solutions to issue the prepaid card which will be placed directly into your Tesco Pay+ account and to provide related transactions and services to manage your Tesco Pay+ prepaid account.
PrePay Solutions will maintain your personal data in accordance with the requirements of the Data Protection Act 1998, as updated or amended from time to time. PrePay Solutions will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.
Your personal data will be used solely to operate your Tesco Pay+ prepaid account and, except as required by law, or in accordance with this policy, your personal information will not be passed to any third party without your permission.
You agree PrePay Solutions can use your personal data in connection with Tesco Pay+ prepaid. This may involve providing your personal data to PrePay Solutions' partners, affiliates, agents, distributors, suppliers, and to Mastercard and its affiliates to process transactions and for their statistical research and analytical purposes.
PrePay Solutions may also disclose your personal data as required by law, regulation or any competent authority or agency to investigate possible fraudulent, unlawful or unauthorised activity.
We might do this, for example where our service provider has a data centre overseas, but only when we can be sure your information will be adequately protected. Your information may be accessed by law enforcement agencies and other authorities. They do this to prevent and detect crime, or to comply with other legal obligations.
We keep your information for as long as we need to for legitimate business purposes and for legal and regulatory reasons.
If your details are recorded incorrectly and need to be changed, please contact us on 0330 123 0250 with details of the required changes and the reasons for the change.
We might do this from time to time. If we think you would not expect this change, we will write and tell you about it.
Yes – write to us at:
The Data Protection Officer Customer Operations
199 Renfield Street
To obtain a copy of the information we hold, you'll have to pay an inspection fee of £10 to cover costs. Please include a cheque for £10 payable to Tesco Bank. We will respond to your request within 40 days of receiving the request, fee and any details required to locate your information or verify your identity. If any of the details are incorrect, let us know and we'll amend them.
You can also write to PrePay Solutions via the address below to obtain a copy of the information which PrePay Solutions hold for you. PrePay Solutions may ask you to pay an inspection fee of £10 to cover costs.
Prepay Solutions Ltd
The Data Protection Officer
PO Box 3883
Prepay Solutions Ltd
The Data Protection Officer